At Luxury Casa Rentals (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, or use our services.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
- Personal details: Name, email address, phone number, nationality, and postal address.
- Booking information: Dates of stay, property preferences, guest details, and payment information.
- Payment details: Credit/debit card or bank transfer information (processed securely via third-party providers).
- Technical data: IP address, browser type, and cookies for website performance and analytics.
2. How We Use Your Information
- Process and manage villa bookings.
- Provide concierge and additional services.
- Communicate with you regarding your reservation or inquiries.
- Improve our website, services, and customer experience.
- Send relevant marketing updates only if you opt-in.
3. Legal Basis for Processing (GDPR Compliance)
- Contract – To fulfil your villa booking and provide services.
- Consent – When you subscribe to marketing communications.
- Legitimate Interests – For improving our services and ensuring security.
- Legal Obligations – When required by Spanish or EU law.
4. Sharing Your Data
- Property owners and staff to manage your stay.
- Trusted third-party service providers (e.g., payment gateways, concierge services).
- Legal authorities, when required by law.
We respect your privacy and never sell or rent your data. We may share your information only with the parties listed above.
5. Data Storage & Security
- All personal data is stored securely and protected against unauthorised access.
- Payment data is encrypted and processed through secure, compliant third-party providers.
- We only retain your data for as long as necessary to fulfil the purposes outlined in this policy.
6. Your Data Rights (GDPR)
- Access your personal data.
- Correct any inaccurate or incomplete data.
- Request deletion (“right to be forgotten”).
- Restrict or object to certain processing activities.
- Request a copy of your data in a portable format.
To exercise any of these rights, email us at [email protected]
7. Cookies & Tracking
We use cookies to enhance your browsing experience and improve our website’s performance. You can manage or disable cookies at any time via your browser settings.
8. Third-Party Services
Our website may link to third-party services (e.g., Google Analytics, social media platforms). These providers have their own privacy policies, and we encourage you to review them.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Contact Us
Luxury Casa Rentals
📍 Calle Galicia, No 510
📧 [email protected]
📞 +44 7415 013 024
🌐 www.luxurycasarentals.com